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About Us

About Bates SecurityBased in Lexington, Kentucky, Bates Security is a family owned and operated business that had its beginning in 1984 when Sonny and Pat Bates purchased the Lexington Sonitrol franchise. Sonny, as a former Dallas Police Officer, knows the fundamentals of providing security and has built a solid security company on based on them. He has also developed a strong customer service culture at Bates Security where customer satisfaction aligned with the best security is our primary goal.

At Bates Security we place focus on providing security to homes and businesses as a SERVICE, not just equipment that is installed and left for you to use. We created our LOCAL Customer Service Center to emphasis the importance of customer service where a team does nothing but service the day to day needs of our customers.


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Kentucky Alarm Services

We have accomplished this by focusing on providing strong customer service and using leading technology. Whether you are looking for a home security alarm system or business security service, Bates Security can provide you the service you need and can depend on. We offer security, video, fire protection, access control, as well as life safety and environmental security surveillance services. At Bates Security, we take a consultative approach in assessing your needs and then propose a solution designed specifically for you.

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Our Address

3166 Custer Drive
Lexington, KY 40517

Toll Free: 800.403.9471
Fax: 859.226.5253
customerservice@BatesSecurity.com

© 2014 Bates Security. All Rights Reserved.

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Give Us A Call

Central Kentucky: .. 859.244.4000
Northern Kentucky: . 859.356.0355
Toll Free: ......... 800.403.9471
Fax: ............... 859.226.5253

Central Monitoring Station ext. 1
Service .................. ext. 2
Sales .................... ext. 3
Customer Service Center .. ext. 4
Accounting ............... ext. 5
Installation ............. ext. 6

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