Good customer service is one of the most important things to look for among Kentucky alarm services. Many companies offer all sorts of perks and low introductory prices for their services, but you need to think about how a company can help you if something goes wrong, such as a number on the keypad not working or a malfunctioning motion sensor. Local companies are able to get to where you live quickly, and fix the problem completely, so your alarm is working again in the shortest amount of time.
Security companies that advertise their services nationwide will often sacrifice service for price, you can usually tell if a company is not going to have great customer service by:
The fact that you may have to call out of state in order to have the system installed
Dealing with long wait times to get someone to come out just to look at your home for a setup.
Talking with other people with the company and hearing bad things about their service.
With a national security company, you are, most of the time, not dealing with someone who directly works for the company, but rather with a contractor who works on the company's behalf. This means that even national companies that generally have a good reputation may not end up coming through for you because the contractor assigned to service your home may have a bad reputation, or they might not do the work completely up to the standards set by the national security company.
A company that offers Kentucky alarm services that is from the area will be more likely to work for themselves. The installer will probably work directly for the security company, meaning you can trust that the people installing the system will be directly held responsible if any mistakes are made. Their jobs, and the livelihood of the owner of the company, are tied to their reputation, which is dependent on how good of a job they do and how their customer service ranks.
Local companies that offer Kentucky alarm services have several other advantages over national companies such as:
Ability to set prices that are comparable to other alarm companies in the area.
Knowing what type of crime that homeowners need to be looking out for the most.
Having the ability to give discounts based on having multiple alarms, such as residential and business.
Going with a local alarm company makes sense for residential customers who need a home security system. The service they provide will more than likely be a lot better than what a national company can provide and any work that needs to be done should be done faster as well.