Employee Spotlight - Zack Banks

By Crystal Newton on May 23rd, 2014 12:05 PM

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Zack Banks is a former US Army soldier.  Upon returning from deployment in Afghanistan, Zack decided that he wanted to stay involved in protecting people.  He is a devoted husband and father to five children.

Q. How long have you worked at Bates Security?
A. I have been with Bates Security for 4 1/2 years, first as a installer and then I moved to sales.  

Q. How did you get your job at Bates Security?
A. At the time, I was a friend of a friend.  Bates (then ADR) was looking to expand their residential division and was hiring full time residential security system installers.  I'd never been in the industry before, but I'm a quick learner.  They provided extensive training and I was actually named Employee of the Quarter in 2012.

Q. What are your job duties?
A. I was promoted to sales in 2013 and just recently, my job was reassigned from new sales to moves, add-ons and transfer (MAT) sales.  This is the first ever position for the company and so far, I'm loving it!  It's my job to meet with existing customers about upgrading and adding to their services as well as consulting with potential new customers that are currently secured with other companies they are unhappy with.  

Q. What do you like most about your job?
A. I genuinely believe in what I do.  I give homeowners Peace of Mind when they are away from their homes, and Peace of Mind that they and their family are protected while they are sleeping.  After I graduated high school, I joined the Army to protect our country.  Now I help citizens of Central Kentucky protect themselves by understanding the value in a monitored home security system.  


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