Contact Us

The Customer Service Center (CSC) is the department responsible for making sure the daily security needs of customers are met. These team members interface with the monitoring station, coordinate our service technicians out servicing customer systems, handle system data and other changes and in general, answer or facilitate the answering of any customer inquiries. You can reach a team member of the CSC by calling 800.403.9471 ext. 4.

Use the different options below to help take care of any of your needs. If you don't see what you need, send us an email at customerservice@BatesSecurity.com or give us a call!

Central Kentucky: 859.244.4000
Northern Kentucky: 859.356.0355
Toll Free: 800.403.9471
Fax: 859.226.5253

Central Monitoring Station
ext.1
customerservice@BatesSecurity.com



Sales
ext.3


Customer Service Center
ext.4
customerservice@BatesSecurity.com


Accounting
ext.5
billing@BatesSecurity.com


Installation
ext.6
install@BatesSecurity.com

Our Address

3166 Custer Drive
Lexington, KY 40517

Toll Free: 800.403.9471
Fax: 859.226.5253
customerservice@BatesSecurity.com

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Give Us A Call

Central Kentucky: .. 859.244.4000
Northern Kentucky: . 859.356.0355
Toll Free: ......... 800.403.9471
Fax: ............... 859.226.5253

Central Monitoring Station ext. 1
Service .................. ext. 2
Sales .................... ext. 3
Customer Service Center .. ext. 4
Accounting ............... ext. 5
Installation ............. ext. 6

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