Customer Service Center

Our Philosophy

customer serviceAt Bates Security, every employee owns aspects of our world-class customer service methodology. However, at the cornerstone of our approach is our Customer Service Center (CSC) located at our headquarters in Lexington, Kentucky. Over the years we have learned that this area must continually be optimized in order to provide consistent service delivery and achieve high customer satisfaction.

The CSC is structured and assigned to each local market. They are responsible for aligning, scheduling and prioritizing our resources to make sure we take care of our existing customer's needs. This team is comprised of our in-house customer service representatives and our field service technicians. These individuals are focused solely on servicing and "wow-ing" our existing customers. Our new customers have shared with us that they find our CSC refreshing in contrast to their previous providers that treat customer service as a part time set of reactive tasks.


Our Address

3166 Custer Drive
Lexington, KY 40517

Toll Free: 800.403.9471
Fax: 859.226.5253
customerservice@BatesSecurity.com

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Give Us A Call

Central Kentucky: .. 859.244.4000
Northern Kentucky: . 859.356.0355
Toll Free: ......... 800.403.9471
Fax: ............... 859.226.5253

Central Monitoring Station ext. 1
Service .................. ext. 2
Sales .................... ext. 3
Customer Service Center .. ext. 4
Accounting ............... ext. 5
Installation ............. ext. 6

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