Our Customers


We love our security system.  We would never go to bed without arming it first.  I highly recommend Bates Security.  They are a very reputable company and they've been in business for a long time.  I wouldn't dream of using anyone else.

I like the longevity of Bates Security and how long they've been around.  We've always dealt with the same people.  They have good employees and they actually care.  They're our neighbors [locally] and they're not a company that's going to be sold in the next year, so we know we are going to be taken care of and they appreciate every customer they have.

Ronnie & Kelly Fulton, Home Owners


We chose Bates because of their reputation, locally. It's a good company, very well respected and I have previous experience with them.  The fact that they're locally owned and operated is important to me.  Their technicians are very prompt.  Since they're a local company, they're usually there within the hour.  This company and this system is one of the best.  The reputation, the quality, the fact that the system is wireless, did not have to be hardwired, did not have to go through the phone system, sold me.

Mike Haggard, Home Owner


Recently, our company moved our offices to a newly renovated historic building.  Scott worked with us throughout the renovation process to determine what our needs would be and how best to meet them.  Scott's knowledge and experience were reflected in his insightful questions and recommendations.  Once the process was complete, Scott has remained readily available to answer questions or help us to tweak our security system.  It was a pleasure working with Scott and I would highly recommend him to other companies.

Sue Bates, Operations Manager, BC Wood Properties


As the CEO of a large physician practice, surgery center and property holding company, I would highly recommend Sonitrol/Bates Security for your security needs, due to the company's excellent customer service and high level of expertise in the field.  Specifically, I have worked with Scott Green for over 10 years and have received nothing but the best customer service. 

Heather C. Wright, CEO, The Pain Treatment Center


 In our industry we find relationships to be the key to our success.  We search for companies that endeavor to provide a high level of customer service and dependability so we may develop a partnership we can count on.  Sonitrol [Bates Security] is exactly that type of company.  We could not be more pleased with the programs and systems we have purchased.  Their representatives and technicians were professional, reliable, and they were always available to work through any questions or concerns.  We felt they gave 110% to make certain our experience was more than expected.  We would highly recommend Sonitrol [Bates Security] to anyone looking for quality security, door access or access control systems!

Billy Gayheart, Ruggles Sign I.T. Manager


I highly recommend Bates Security as I have been a facilities manager for more than 10 years and their service and products are unequaled to any competitors."

Kevin Cruse, CRM Facility Management

I would recommend Bates Security to anyone who is looking for a friendly, professional, and efficient security solution."

Doug Lefevers, Cabinet for Health and Family Services Department for Disability Determination Services

We have experienced zero false alarms and I would recommend Bates Security as a single provider for your security needs. The fact we have several accounts, and are willing to commit to adding speaks well of Bates Security, and its employees. We strongly recommend both of them."

Jim Kelly, Director, Systems Operations, United States Equestrian Federation

After we chose Bates Security, we were assured that if we chose Bates Security they would continue to provide the same level of service. They have kept that promise. We are satisfied with Bates Security as our security company. We are confident that our building is safe and the company has reacted promptly and courteously to our customer needs."

Donna Gibson, Executive Director, Paul Sawyier Public Library

I have been using Bates Security since 1994. They are everything you could ask for in a business. Bates Security has prevented countless break-ins and we have actually caught several assailants. The communication (with Bates Security) has been outstanding. I cannot see why anyone would choose any other company to protect their property."

Bruce Drake, Co-Owner of Malone's, Sal's Chophouse, Harry's, Drake's and Regatta Seafood

I just wanted to take a moment to let you know how satisfied we are with your service. In the past, whenever we have needed to make changes related to managed access, your service department was always eager to help. Your company has always been stepped up to meet our needs in a sincere, friendly and efficient manner."

Barbara Threadgill, DellaVelle Management, Inc.

We have had good service from Bates Security since when our plant was built in 2007. One of the services we have been using is the Bates Security camera system and we have had several incidents recorded that have provided a return on our investment from the Bates Security cameras. We would highly recommend Bates Security and their camera system in terms on investment and assurance of safety and security of facilities such as ours."

Stephen Shackelford, Sekisui - S-LEC America, LLC

Over the past five years, Quest Community Church has used Bates Security for our security and fire alarm needs. We have been very pleased with their quality of work and their responsiveness with monitoring and dispatching. We now use Bates Security at our 100,000 sq.ft Lexington location and our 8,000 sq. ft. Frankfort location. I would recommend Bates Security for any security or fire alarm needs."

Scott Tomlin, Quest Community Church

The level of customer service that Bates Security of Lexington provides at all levels -- sales, service, and monitoring -- is impeccable. We could not be happier with the decision we have made to become a Bates Security customer at all our locations."

Heather Fonk, Total Care Pharmacy

When we were looking to upgrade our security system, we wanted a company that was reliable, gave good service, competitive price and able to understand our business needs. The Bates Security team was able to meet our needs and continue to be available for us as other issues arise. I would recommend the Bates Security team to any business. They seem to be truly interested in our needs."

Lew Whalen, Kentucky Utilities Federal Credit Union

Our Address

3166 Custer Drive
Lexington, KY 40517

Toll Free: 800.403.9471
Fax: 859.226.5253

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Central Kentucky: .. 859.244.4000
Northern Kentucky: . 859.356.0355
Toll Free: ......... 800.403.9471
Fax: ............... 859.226.5253

Central Monitoring Station ext. 1
Service .................. ext. 2
Sales .................... ext. 3
Customer Service Center .. ext. 4
Accounting ............... ext. 5
Installation ............. ext. 6

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