WOW!

We pride ourselves in working to provide the best customer service possible! One of the ways to help accomplish this goal is to make sure we recognize any employee that has done a great job in doing just that...providing great customer service.

Every quarter we have a company-wide meeting where part of that time is dedicated to recognizing employees for doing a good job and providing great customer service. We do this by describing what was done and awarding them a WOW! button. A fellow employee can nominate someone for a WOW!, but even better is when a customer writes or calls in to recognize someone's good work. If you have a satisfying experience you would like to share with us and want to turn one of our team members in for a WOW!, then email us or call using the information provided below.


Central Kentucky: 859.244.4000 ext.4
Toll Free: 800.403.9471 ext.4
Northern Kentucky: 859.356.0355 ext.4

Our Address

3166 Custer Drive
Lexington, KY 40517

Toll Free: 800.403.9471
Fax: 859.226.5253
customerservice@BatesSecurity.com

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Give Us A Call

Central Kentucky: .. 859.244.4000
Northern Kentucky: . 859.356.0355
Toll Free: ......... 800.403.9471
Fax: ............... 859.226.5253

Central Monitoring Station ext. 1
Service .................. ext. 2
Sales .................... ext. 3
Customer Service Center .. ext. 4
Accounting ............... ext. 5
Installation ............. ext. 6

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